A Journey of EmotionsA short reflective work exploring the emotions and experiences that shape us.About · Author
Author
Writing is another way of entering the leadership conversation.
Through books, reflections and practical ideas, Hayssam Al Amine explores leadership, human behaviour, organisational culture, customer engagement and the changing relationship between people and organisations.
Writing From Experience
Different subjects, one underlying question
Hayssam’s writing draws on years of working with leaders, teams and organisations across different sectors and cultures.
The subjects may vary, from customer engagement to generational leadership, but the underlying interest remains consistent: how people lead, connect, work together and create meaningful organisational impact.
His books combine practical observations, leadership reflections, stories and frameworks intended to help readers examine how they lead and how organisations create the conditions for people to perform, contribute and grow.
Books
The books
Leadership, culture and service, examined through behaviour rather than slogans.
Leading the New Gen Z
From command to connection, from control to compassion
Leadership is no longer simply about authority. It increasingly requires awareness, authenticity, connection and the ability to understand a generation entering organisations with different expectations of work and leadership.
Leading the New Gen Z explores the shift from command to connection, from control to compassion and from managing performance to awakening potential.
The book examines themes including empathy, emotional intelligence, culture, belonging, purpose, mentorship and the changing expectations of younger generations at work.
- Generational Leadership
- Emotional Intelligence
- Belonging & Purpose
- Mentorship
ACE Your Service
Achieving Customer Engagement
ACE Your Service explores customer service excellence through the lens of organisational architecture rather than scripts alone.
The book examines how organisations can strengthen internal customer-service practices, improve customer satisfaction, build stronger relationships and create an environment in which service excellence becomes part of how the organisation operates.
The ideas in ACE Your Service have also informed a workshop delivered across sectors including retail, automotive, aviation, FMCG and IT.
- Customer Engagement
- Service Excellence
- Organisational Design
- Workshop
Additional Publications
Also in the catalogue
Hayssam’s publishing catalogue also includes:
A Journey of EmotionsA short reflective work exploring the emotions and experiences that shape us.
The Ultimate Survival Guide for Today’s Modern LeadersA practical leadership resource designed for leaders at different stages of their journey.Where these titles are available for purchase or digital distribution, their individual book pages provide current formats, platforms, descriptions and purchase links.
The Author’s Perspective
Writing is not separate from the executive work. It is how the conversation travels beyond the room.
For Hayssam, writing is a way to capture ideas, challenge assumptions and make leadership conversations accessible beyond the executive room.
The goal is not simply to tell leaders what to do. It is to encourage deeper reflection about the choices, behaviours and relationships that shape organisational life.
Continue exploring
Related areas of the work, and where the conversation usually goes next.
Join the Conversation
Explore the books and the ideas behind them
Explore Hayssam’s books, follow his latest articles and join the conversation on leadership, culture and organisational transformation.